Frequently Asked Questions
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1. How can I tell whether a home is available?
There is no online calendar but you can easily find out about a property's availability by contacting us.
If the property is already rented, we’ll be happy to suggest similar homes which are available.
2. How do I calculate the exact rate?
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| Rates are posted below the main picture of each property. Weekly rates are based on up to three guests and |
| additional guests pay $50- 100 extra per week, depending on the property. To calculate the total amount, |
| simply prorate the rental rate based on the number of nights you will be staying (or use the monthly rate, if |
| applicable), add the cleaning fee and 11% tax. There is also an electric fee and a $500 security deposit due. |
3. How do I book a home?
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| Once you have decided on a certain property and we have confirmed the availability with the owner or |
| manager, you will receive a detailed rental agreement, which you need to sign and return with the deposit |
| within five business days. The home is reserved for you once we receive contract and the deposit. |
4. How much is the deposit?
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| The deposit consists of 20% of the rental amount and the $500 security deposit. It can be paid by personal |
| check, or wire transfer to our bank account. |
5. When is the balance due?
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That depends on your length of stay:
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| For weekly bookings (under one month in length), the balance is due upon arrival and will be collected by |
| the property manager at the check-in. It should be paid in cash, Travelers checks, or with a cashier’s check. |
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| For monthly bookings, the balance is due no later than 30 days prior to arrival and should be paid by personal |
| check or wire transfer to our office bank account. |
6. What’s your cancellation policy?
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| The deposit is non-refundable if you cancel the booking for whatever reason. If you have already paid the |
| balance for a monthly booking and need to cancel shortly before you arrive, the entire amount is non- |
| refundable. We strongly encourage our guests to purchase travelers insurance. |
7. What happens if the home I booked is not available?
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| These cases do happen, though very infrequently. We will make every effort to find a comparable property and |
| offer it to you as an alternative. You can then decide between accepting the alternative property at the same |
| terms, or canceling the contract, having your entire deposit refunded. |
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8. When is the check-in and check-out?
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| Check-in is after 4:00 p.m. and check-out by 10:00 a.m. unless otherwise agreed. If new guests are expected |
| on the same day, the check-out time must be observed. |
9. How do I get in the property?
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| You do not have to meet anyone at a certain time or come to our office to pick up a key. The key will in fact |
| be left for you at the property so that you can get in anytime after 4 p.m., even if you arrive late at night. |
| After you get settled in, you make an appointment with the property manager to be checked in, either the |
| same day or the next. Details will be in the rental agreement. |
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10. When do I get my security deposit back?
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| You will receive the security deposit back within about four weeks after you leave, minus any charges for the |
| electric usage, long distance phone calls or repair costs for any damages you may have caused. The deposit is |
| returned the same way it was received, i.e. by check or as a refund to your credit card, unless otherwise |
| agreed. |
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11. Can I bring pets?
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| There are a few pet-friendly properties available, although most of the homeowner are not allowing pets, but if |
| they do, there is a $100 pet fee due, which is non-refundable. |
12. Do you have any Last Minute deals or special rates?
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| If you are looking for last minute, or vacation homes available for special rates, please give us a call, or fill out our contact form, we are happy to assist you with your inquiry. |
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Comfort Homes Vacation Rentals 2008 |
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